Frontline Leadership Training - Creating Long-term Loyalty: Engaging Employees & Customers

The Challenge How do we generate loyalty? Is there a connection between loyalty and high morale? If there is, how do we raise the morale levels in our employees and our customers? Every January, “Fortune Magazine” publishes a list of “The 100 Best Companies to Work for in America”: “Our ranking reveals that high morale and outstanding performance emphatically go together.” The Workshop This is a workshop about service. About serving your employees and serving your customers. The workshop will present several discussion points: • Identifying the value of service. • Developing a service culture. • Encouraging and rewarding outstanding behavior. • Understanding and improving attitudes. • Recovering from mistakes, internal and external.

Speaker(s): Kurt Weiland

Fee: $ 98.00

Apply through Custom Fit for a $49 rate for eligible businesses, or cash or check at the door.