How does customer service help or hurt your business? Is the customer always right? Come work with Bryan Horn, author of the Customer Service Revolution, as he teaches about a Customer-Driven Philosophy. A Customer-Driven Philosophy, Customer relationship management is a structured business strategy that sets standards and processes for how an organization deals with current and potential customers. It is at the core of any company that wishes to embrace a customer-driven philosophy.
Speaker for this is month's BOSS How-To is Bryan Horn. Bryan brings a "real-world perspective" to customer experience & employee development. Through practical application, innovative approaches & inspirational storytelling, Bryan is changing the way organizations do business with their customers and their employees. In addition to his own works, he is a contributing author for Customer Service Manager Magazine & MyCustomer.Com.
Co-Sponsor(s): Utah BOSS Network
Fee: No Cost