A Customer - Driven Philosophy

How does customer service help or hurt your business? Is the customer always right? Come work with Bryan Horn, author of the Customer Service Revolution, as he teaches about a Customer-Driven Philosophy. A Customer-Driven Philosophy, Customer relationship management is a structured business strategy that sets standards and processes for how an organization deals with current and potential customers. It is at the core of any company that wishes to embrace a customer-driven philosophy.

Speaker for this is month's BOSS How-To is Bryan Horn. Bryan brings a "real-world perspective" to customer experience & employee development. Through practical application, innovative approaches & inspirational storytelling, Bryan is changing the way organizations do business with their customers and their employees. In addition to his own works, he is a contributing author for Customer Service Manager Magazine & MyCustomer.Com.